Bookings.

This is where most of our bookings are made - on the computer.
Twice in the last few weeks we have had people turn up and say they have booked a room. Only to be met with a dropped jaw from me and obvious panic in the eyes. Am I finally heading down the senior moment slope?
When I checked I found that the person had indeed made an enquiry, and information had been duly supplied, with the final sentence from me, Please confirm your booking and give an estimated time of arrival. Which they had not done. Oh boy.